Online shipping is suspended until June 15, 2024. I apologize for this ;-)

General terms and conditions of sale

1. Scope of the General Terms and Conditions of Sale

The  present     General Conditions  of  sale  apply  without restriction or reserve to all sales  concluded  by     NON MAIS OUI company and customers wishing to acquire the jewelry offered for sale by the seller on the “” internet site.

The customer declares that he/she has read the present General Terms and Conditions of Sale and that he/she has accepted them by ticking the box provided for this purpose before placing an order on the website “”.

The seller reserves the right to modify at any time the present general conditions of sale.

2. Our jewelry

2.1 Presentation of our jewelry

The jewelry offered for sale by the seller are those listed on the site “” on the day of its consultation by the customer. All our jewels are created by Non mais oui and are new. Jewelry offers are valid while stocks last. The photos of the jewels presented on the website cannot be considered as contractual because each jewel is unique because of its handmade realization (see our page Handmade).

The jewels are made of artistic glass created in our workshop, the chains, cables, ring frames, bracelets are made of stainless steel, with a PVD surface treatment or not, depending on the color chosen.

The proposed jewels are in conformity with the French legislation in force and the standards applicable in France. NON MAIS OUI will not be held responsible in case of accident on the customer or on a third party (ingestion, strangulation, choking, cuts etc…) NON MAIS OUI strongly recommends to keep the jewelry out of reach of children under 6 years old.

2.2 Guarantee of our jewelry

Legal warranty

The jewels supplied by the salesman profit by right from the legal guarantee of conformity, for those apparently defective, damaged or not corresponding to the order.

Seller will refund or replace jewelry under warranty found to be non-conforming or defective.

The refund or replacement of the jewels judged nonconforming or defective will be carried out as soon as possible and at the latest within fifteen (15) days following the observation by the salesman of the defect of conformity.

The refund will be made according to the method of payment of the customer, by crediting the bank account of the customer or Paypal.

The responsibility of the salesman could not be committed in the event of bad use, negligence or defect of maintenance on behalf of the customer, like in the event of normal wear, of accident or force majeure.

The seller’s guarantee is, in any case, limited to the replacement or refund of non-conforming jewelry.

Contractual warranty

Our jewels are guaranteed 1 year against all manufacturing defects related to normal use. Deterioration, breakage and wear and tear are not covered by the warranty. In order to benefit from the guarantee of the jewels, it is imperative to keep the purchase invoice.

2.3 Rates

All the prices of our articles are displayed in euros and include all taxes (VAT rate 20.00 %). The price of an item does not include processing and shipping costs which may be charged in addition to the selling price. The payment of orders must be made in euros and the amount indicated after placing the order.

3. Control

By placing an order on our site, the customer acknowledges having read and accepted these conditions of sale. A confirmation of receipt of the order is automatically sent to the customer by email.

However, we reserve the right to refuse orders that do not present all the guarantees of authenticity or that do not respect the conditions of sale. The sale will be considered final only after the sending to the customer of the confirmation of the acceptance of the order by the salesman by electronic mail and after cashing by this one of the integrality of the price.

The order will be registered after the payment and validated only after the acceptance of the payment reserve by the bank or cancelled if the bank refuses the payment or in case of non payment.

The transfer of property of the jewels of the salesman, with the profit of the customer, will be carried out only after complete payment of the price by this last, and this whatever the date of delivery of the aforementioned jewels.

It is the customer’s responsibility to verify the accuracy of the order and  to report any errors immediately. Any order placed on the website ” ” constitutes the formation of a contract concluded at a distance between the customer and the seller.

The customer will be informed by e-mail of: the acceptance of his order, the treatment and the sending by colissimo.

3.1 Billing

Any order whose payment has been validated will result in an invoice on which will appear the VAT (for a delivery in France) and the shipping costs. It will serve as proof of the start date of the guarantees.

3.2  Terms of payment

The price is payable in cash, in full on the day the order is placed by the customer, by secure payment, according to the following terms and conditions:

  1. Payment is made by credit card with the CB symbol via the secure payment of Crédit Agricole
  2. Via Paypal

The final amount of the invoice will be debited at the time of shipment and only for the amount of the items sent (plus shipping and handling).

The salesman will not be held to proceed to the delivery of the jewels ordered by the customer if this one does not pay him the price in totality in the conditions indicated above.

The payments made by the customer will be considered as final only after effective collection of the sums due, by the salesman.

4.  Shipping and handling charges

The shipments are made in Metropolitan France, in the DOM-TOM, Europe and internationally.

The shipping costs include the costs of the chosen carrier as well as the processing costs (order preparation, invoicing, packing).

4.1   Terms of delivery

The parcel will be delivered to the address indicated by the buyer on the form filled in during the order.

In the event of an error in the address provided by the customer that would result in the return of the package to Non Mais Oui, the buyer will be required to pay shipping costs again so that the package can be reshipped.

Non Mais Oui will ship the necklace within 48 working hours after the validation of the order (preparation time). The delivery times are then those of Colissimo. Non Mais Oui is not responsible for the delivery if the delivery address and/or the identity of the buyer is incorrect or missing.

Upon receipt of the order, the buyer is required to indicate in writing his or her reservations or to refuse the package if it is suspected of having been opened or damaged, and to notify Non Mais Oui by e-mail no later than the first business day following receipt of the order.

Otherwise, the order will be considered as delivered in good condition and will not be subject to any subsequent dispute.

4.2 Shipping costs and method of delivery

All our shipments are made by La Poste in colissimo, we will communicate you the tracking numbers.

FRANCE : 8.00€, free from 70€ of purchase

France, Monaco, Andorra

DOM-TOM : 15.00€, free from 100€ of purchase

Guadeloupe, St Barthélémy, St Martin, Martinique, Reunion, Guyana, Mayotte, St Pierre et Miquelon, New Caledonia and its dependencies, French Polynesia, Wallis and Futuna, French Southern and Antarctic Territories

EUROPE ZONE A : 15.00€, 7.00€ from 150€ purchase

Germany, Belgium, Luxembourg, Netherlands, Austria, Spain (excluding specific territories), Ireland, Italy, Portugal   (excluding specific territories), United Kingdom

EUROPE ZONE B : 20.00€, 10.00€ from 150€ purchase

Denmark, Estonia, Hungary, Latvia, Lithuania, Poland, Czech Republic, Slovakia, Slovenia, Sweden, Switzerland, specific territories of Spain (Balearic Islands, Canary Islands, Ceuta, Melilla), Bulgaria, Cyprus, Croatia, Finland, Greece, Iceland, Malta, Norway, Romania

INTERNATIONAL : 35.00€, 18.00€ from 200€ purchase

Australia,  Canada,  China,  Korea  from  South,  United States,  Hong  Kong,  India,  Israel,  Japan, Russia,  Singapore,  Thailand,  Vietnam,  Africa  ( excluding  Maghreb ),  Americas  (excluding the United States  and Canada), Middle East, other Asian countries,  Oceania (excluding  Australia )

Any order placed on our site for delivery outside of France may be subject to customs duties or other local taxes or import duties or state taxes in the destination country. The payment of these fees and sums is the sole responsibility of the customer. No But Yes is not required to check/inform the buyer of the applicable customs duties and taxes, the buyer is required to make these arrangements.

Non Mais Oui cannot be held responsible for any delays and/or costs related to the customs clearance of the jewelry, and is therefore not responsible if the taxes are not paid by the buyer.

4.3 Delivery times

Delivery time for Metropolitan France: 48h to 72h working day. Delivery time for the rest of the world: 5 to 12 days.

These times are given as an indication.

5. Return Procedures

All return procedures are carried out after a prior request to our services by email at and are carried out at our postal address*.

5.1 Right of withdrawal

The customer has a period of seven clear days upon receipt of his package to exercise his right of withdrawal without having to justify reasons, or pay penalties, for exchange or refund, provided that the jewelry is returned in its original packaging and in perfect condition within seven days after notification to the seller of the decision of withdrawal of the customer.

Returned items must be in good condition, in their original packaging, not personalized and not used with the corresponding invoice. The items must not have been worn, used, modified or damaged. Damaged, soiled or incomplete jewelry is not accepted.

In case of exercising the right of withdrawal within the above-mentioned period, the exchange (subject to availability) or the refund, corresponding to the amount of the returned article(s), will be made to  profit  from   customer   under   a   deadline   from   fourteen   days   francs. The method of reimbursement will be identical to the method of payment of the order concerned as of the receipt, by the seller, of the jewelry returned by the customer under the conditions provided for in this article.

Non Mais Oui reserves the right to refuse to refund the returned necklace if the above conditions are not met.

The shipping costs related to the return of jewelry are at our charge after validation of the return. We will send you a return form by email to print and attach to your return package. The possible customs fees related to the return of a necklace from a foreign country are at the customer’s charge.

This form must be completed and returned only if the customer wishes to withdraw from the order placed on the site “” except for exclusions or limitations to the exercise of the right of withdrawal according to the applicable General Conditions of Sale.

This form must be completed and returned by registered mail with acknowledgement of receipt to our postal address* if you wish to withdraw from the contract.

Formulaire de rétractation en PDF to download


Non Mais Oui insures the repair of its jewelry.

No But Yes does not impose a time limit on repairs.

The customer must first contact Non Mais Oui to explain the problem and show it with a picture. The customer must enclose the invoice for the jewelry to be repaired. After expertise, Non Mais Oui takes care of the expenses of sending the jewel to be repaired and the expenses of return of the repaired jewel during the year of guarantee. Once the warranty period has expired, the costs are at the customer’s expense.

The repair costs can be paid according to the terms explained to the customer by the seller by phone or email.

7. Customer service

For any information or question, our customer service is available from Monday to Friday from 10am to 6pm by phone : +33(0)6 61 84 72 24, (FRANCE UTC+1) by mail on the contact page, or     by  mail  to  our  postal address*.

8. Applicable Laws – Dispute

The present general conditions in French language are subject to French law. The sale by Internet on the  site  is  governed exclusively by French law.

All the litigations to which the operations of purchase and sale concluded in application of the present general conditions of sale could give place, concerning so much their validity, their interpretation, their execution, their cancellation, their consequences and their continuations and which would not have been able to be solved between the salesman and the customer will be subjected to the courts of competent jurisdiction under the conditions of common law.

9.  Privacy Policy – Data Protection

In application of the law 78-17 of January 6, 1978, it is recalled that the personal data which are requested from the customer are necessary for the treatment of its order and the establishment of the invoices, in particular.

These data are intended for internal use, they may be communicated to partners of the seller responsible for the execution, processing,  of  the  management   and   of   payment   of   orders. The customer has, in accordance with national and European regulations in force, a permanent right of access, modification, rectification and opposition with regard to information concerning him.

You have the right to request modification or deletion of all your personal data, for this, contact us by email or by mail to our postal address*.

See our privacy policy

10. Intellectual Property

The content of the website ” ” is the property of the seller and its partners and is protected by French and international laws on intellectual property. Any total or partial reproduction of this content is strictly forbidden and is likely to constitute an infringement of copyright. The Customer acknowledges that Non Mais Oui jewelry and distinctive signs (images, photographs, packaging, names of collections, etc.) are the exclusive property of Non Mais Oui, and that the logo and symbol of the jewelry are registered with the INPI (Institut National de la Propriété Industrielle). In addition, the seller remains the owner of all intellectual property rights on the photographs, presentations, studies, drawings, models, prototypes.

The Customer therefore agrees not to reproduce or exploit any of the said studies, drawings, models and prototypes, inventions, techniques or know-how used by Non Mais Oui without the express prior written consent of the Vendor, which may be conditional upon a financial consideration.

11. Practical information

Want to give us a call?  We  are available  from Monday to Friday from 10am to 6pm at +33(0) 6 61 84 72 24 ( FRANCE UTC+1 )

To write us a short email:

If you prefer to write us by mail, here is our postal address:

Brice BORTMANN  377 chemin de Cournazou 07120 Balazuc – France


Cart Overview